Support Code 1003 Appears (No Paper in the Cassette) - TR8520
Article ID: ART176696 | Date published: 04/01/2020 | Date last updated: 04/01/2020


Learn how to resolve support code 1003 on the PIXMA TR8520.




Possible causes include the following.

  • There is no paper in the cassette.

  • Paper is not loaded in the cassette properly.

What to Do

Take the corresponding actions below.

After carrying out the above measures, select OK on the touch screen.

 Once the cassette is inserted, the screen for setting cassette paper information appears. Set paper information for the paper in the cassette.

 The cassette supports A4, Letter, A5, or B5 size plain paper.

 To cancel printing, tap Stop on the touch screen.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.