Cleaning / Deep Cleaning the Print Head from a Mac - MG5620

Article ID: ART176705 | Date published: 04/06/2020 | Date last updated: 04/06/2020
 

Description

Learn how to clean or deeply clean the print head of the PIXMA MG5620 from a Mac.

Solution

Cleaning the Print Heads from Your Computer

The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink.

The procedure for cleaning the print head is as follows:

Cleaning icon Cleaning

  1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility.

  2. Click the Cleaning icon.

    When the dialog opens, select the ink group for which cleaning is to be performed.
    Click Help button to display the items you need to check before performing cleaning.

  3. Make sure that the printer is on and then click OK.

  4. The Nozzle Check dialog opens after the confirmation message.

  5. To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.

    If cleaning the head once does not resolve the print head problem, clean it once more.

 Cleaning consumes a small amount of ink.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform cleaning only when necessary.

Deep Cleaning icon Deep Cleaning

Deep Cleaning is more thorough than cleaning. Perform deep cleaning when two Cleaning attempts do not resolve the print head problem.

  1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility.

  2. Click the Deep Cleaning icon.

    When the dialog opens, select the ink group for which deep cleaning is to be performed.
    Click Help button to display the items you need to check before performing deep cleaning.

  3. Make sure that the printer is on and then click OK.
    Click OK when the confirmation message appears.

  4. The Nozzle Check dialog opens after the confirmation message.

  5. To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.

 Deep Cleaning consumes a larger amount of ink than b.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform cleaning only when necessary.

 If there is no sign of improvement after Deep Cleaning, turn off the printer, wait 24 hours, and then perform Deep Cleaning again. If there is still no sign of improvement, the ink may have run out or the print head may be worn.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 


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