Unfortunately, this is an error in which your printer will require service or replacement. Please follow these next steps.
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Press the power button to turn the printer OFF.
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Unplug the printer's power cord.
If your printer supports faxing and you disconnect the power plug, all the faxes stored in the machine's memory will be erased.
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Unfortunately, service is required.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
