Cleaning the Print Head from a Windows PC - iX6820
Article ID: ART176817 | Date published: 05/27/2020 | Date last updated: 05/28/2020
 

Description

If your prints have incorrect colors, streaks / banding, or if no ink comes out on the paper at all, you may need to clean the print head of your PIXMA iX6820.

Solution

The print head cleaning function allows you to clear up clogged print head nozzles. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink.

The procedure for cleaning the print head is as follows:

Cleaning icon Cleaning

  1. Open the printer driver setup window.

  2. Click Cleaning on the Maintenance tab.

    When the Print Head Cleaning dialog box opens, select the ink group for which cleaning is to be performed.

    Print Head Cleaning dialog window

    Click Initial Check Items to display the items you need to check before performing cleaning.

  3. Make sure that the printer is on and then click Execute.

  4. The Nozzle Check dialog box opens after the confirmation message.

    To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.

    If cleaning the head once does not resolve the print head problem, clean it once more.

 Cleaning consumes a small amount of ink.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform cleaning only when necessary.

 

Deep cleaning icon Deep Cleaning

Deep Cleaning is more thorough than cleaning. Perform deep cleaning when two Cleaning attempts do not resolve the print head problem.

  1. Open the printer driver setup window.

  2. Click Deep Cleaning on the Maintenance tab.

    When the Deep Cleaning dialog box opens, select the ink group for which deep cleaning is to be performed.

    Deep Cleaning dialog box

    Click Initial Check Items to display the items you need to check before performing deep cleaning.

  3. Make sure that the printer is on and then click Execute.
    Click OK when the confirmation message appears.

    Print head deep cleaning starts.

  4. The Nozzle Check dialog box opens after the confirmation message.

    To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.

 Deep Cleaning consumes a larger amount of ink than Cleaning.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform cleaning only when necessary.

 If there is no sign of improvement after Deep Cleaning, switch off the printer, wait 24 hours, and then perform Deep Cleaning again. If there is still no sign of improvement, the ink may have run out or the print head may be worn.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.