Support Code C000 Appears - TS8020

Article ID: ART176893 | Date published: 06/15/2020 | Date last updated: 06/15/2020
 

Description

Learn how to troubleshoot support code C000 on the PIXMA TS8020.

Solution

C000

Cause

Printer error has occurred.

What to Do

Cancel printing and turn off the printer.

Check the following:

  • Make sure the print head holder motion is not impeded by scraps of paper or other material.

    Remove any impediment.

  • Make sure the ink tanks are properly installed.

    Press the ink tanks until they click into place.

Turn the printer back on.

 When removing any material blocking the print head holder, be careful not to touch white belt (A).

Do not touch the white belt (A) when removing objects blocking the print head holder

If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

If you continue to experience the error after following the troubleshooting steps above, your printer will require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.


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