Cleaning the Inside of the Printer (Bottom Plate Cleaning)
Bottom plate cleanings remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
You will need a sheet of A4 or Letter-sized plain paper*
* Be sure to use a new piece of paper.
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Make sure that the power is turned on and remove any paper from the front tray.
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Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, then unfold the paper.
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Fold one side of the opened paper in another half, aligning the edge with the center crease, then unfold the paper.
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Load only this sheet of paper in the front tray with the ridges of the creases facing up and the edge of the half with no crease facing away from you.
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Open the output tray extension, open the paper output tray, then extend the paper output support.
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Press the Setup 
button.
The Setup menu screen will appear.
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Use the 
or 
button to select Maintenance, then press the OK button.
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Use the or button to select Bottom cleaning, then press the OK button.
The paper cleans the inside of the machine as it feeds through the machine.
Check the folded parts of the ejected paper. If they are smudged with ink, perform a bottom plate cleaning again.
When performing Bottom Plate Cleaning again, be sure to use a new piece of paper.
If the problem is not resolved after performing cleaning again, the protrusions inside the machine may be stained. Wipe off any ink from the protrusions using a cotton swab or the like.
Be sure to turn off the power and unplug the power cord before cleaning the machine.
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The power cannot be turned off while the machine is sending or receiving a fax, or when unsent faxes are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before unplugging the power cord.
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The machine cannot send or receive faxes when the power is turned off.
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If the power cord is unplugged, the date/time settings will be reset and all documents stored in the machine's memory will be lost. Send or print a necessary document before unplugging the power cord.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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