Cleaning the Inside of the Printer (Bottom Plate Cleaning) (Windows) - MX472 / MX479

Article ID: ART177111 | Date published: 07/01/2020 | Date last updated: 07/01/2020


If the back sides of your prints have ink smudges, a bottom plate cleaning may resolve the issue.


Cleaning Inside the Machine

Perform bottom plate cleaning before you execute duplex printing to prevent smudges on the back side of the paper.
Also perform bottom plate cleaning if ink smudges caused by something other than print data appear on the printed page.

The procedure for performing bottom plate cleaning is as follows:

Bottom Plate Cleaning icon Bottom Plate Cleaning

  1. Open the printer driver setup window.

  2. Click Bottom Plate Cleaning on the Maintenance tab.

    Click Bottom Plate Cleaning (outlined in red) on the Maintenance tab

    The Bottom Plate Cleaning dialog box opens.

  3. Load paper in the printer.

    As instructed in the dialog box, fold the A4 size or Letter size plain paper in half horizontally, and then unfold the sheet.
    Fold one side of the paper in another half, aligning the edge with the center crease, then unfold the paper.
    With the ridges of the creases facing up, load the paper into the front tray, so that the edge of the half with no crease faces away from you.

    Bottom Plate Cleaning instructions

  4. Make sure that the machine is on and then click Execute.
    Bottom plate cleaning starts.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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