Loading Paper in the Top Feed - PRO-300

Article ID: ART177130 | Date published: 07/20/2020 | Date last updated: 07/27/2020


Learn how to load paper into the top feed of the imagePROGRAF PRO-300.


Loading Paper in the Top Feed

You can load multiple sheets of paper of the same type and size in the top feed.‚Äč

 If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam.

 We recommend Canon genuine photo paper for printing photos.

 You can use general copy paper or Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213.

 Learn about the page sizes and paper weights you can use for this printer.

 Print in an environment (temperature and humidity) suitable to the paper in use. For the temperature and humidity conditions of Canon genuine papers, refer to the paper's packaging or the supplied instructions.

  1. Align the edges of paper. If paper is curled, flatten it.

    Figure: Flatten curled paper

     Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

     If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

     When using Photo Paper Plus Semi-gloss SG-201, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.

  2. Open the paper support (A) of the top feed.

  3. Gently open the paper output tray (B).

     If the multi-purpose tray guide (C) is open, be sure to close it.

  4. Open the output tray extension (D), then pull out the paper output support (E).

    Figure: Open the output tray extension (D), then pull out the paper support (E)

  5. Open the feed slot cover (F).

    Figure: Open the feed slot cover (F)

  6. Slide the right paper guide (G) to open both paper guides and load the paper in the center of the top feed WITH THE PRINT SIDE FACING YOU.

  7. Slide the right paper guide (G) to align both paper guides with both sides of the paper stack.

    Don't slide the paper guides too hard against the paper. The paper may not be fed properly.

    Figure: If you slide the right paper guide (G) too hard against the paper, it may not feed properly

     Always load paper in the portrait orientation (H). Loading paper in the landscape orientation (I) can cause paper jams.

    Figure: Load paper in the portrait orientation (H). Loading paper in landscape orientation (I) may cause paper jams

     Do not load sheets of paper higher than the load limit mark (J).

    Figure: Don't load sheets of paper higher than the load limit mark (J). Doing this may cause problems with paper feeding

     For loading long-length paper (paper that the length is up to 39.00 in. (990.6 mm)), the leading edges of paper are lifted depending on the paper weight and printouts may be misaligned. Prevent the leading edges of paper from lifting by holding the parts protruding from the tray or other ways.

  8. Gently close the feed slot cover.

    The paper information registration screen for the top feed is displayed on the LCD.

    Figure: Close the feed slot cover

  9. Select the size and type of paper loaded in the top feed at Page size and Type, select Register, then press the OK button.

    Figure: Paper information registration screen

 There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality. The wrong paper settings may cause poor printout color quality or scratches on the printed surface. If you notice blurring or uneven colors, increase the print quality setting and try printing again.

 To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the top feed matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings do not match to prevent incorrect printing. When this error message is displayed, check and correct the paper settings.

 For printing on long-length paper (paper that the length is up to 39.00 in. (990.6 mm)), hold ejected paper with your hand or use the printer at the location that paper does not fall. If paper falls, the printed surface may get dirty or be damaged. If you hold paper with your hand, don't pull it forcibly while printing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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