Clean or Deeply Clean the Print Head (macOS) - PRO-300

Article ID: ART177156 | Date published: 07/21/2020 | Date last updated: 07/27/2020
 

Description

Learn how to clean or deeply clean the print head for the imagePROGRAF PRO-300 from a Mac. If you're experiencing poor print quality (banded / streaked prints, tinted prints, blank pages, etc.), a print head cleaning or deep cleaning may resolve the problem.

Solution

The print head cleaning and deep cleaning functions allow you to clear up clogged print head nozzles. Perform a print head cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.

Cleaning

  1. Select Utilities from the Remote UI.

  2. Click Cleaning.

    When the dialog opens, select the ink group for which cleaning is to be performed.
    Before running the cleaning, check the following items:

    Check whether the printer is on and open the printer's cover.
    Check the following items for each ink. Then, if necessary, perform a cleaning.

    • Is there ink remaining in the tank?

    • Did you push in the ink tank completely until you heard a clicking sound?

    • If the orange tape is there, has it been peeled off completely?
      Any remaining tape will hinder ink output.

    • Did you install the ink tanks in their correct positions?

  3. Click Yes.

    Print head Cleaning starts.

  4. To check whether the print quality has improved, click Yes. To cancel the check process, click No.

    If cleaning the head once does not resolve the print head problem, clean it once more.

 Cleaning consumes a small amount of ink.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform Cleaning only when necessary.

Deep Cleaning

Deep Cleaning is more thorough than cleaning. Perform deep cleaning when two Cleaning attempts do not resolve the print head problem.

  1. Select Utilities from the Remote UI.

  2. Click Deep Cleaning.

    When the dialog opens, select the ink group for which deep cleaning is to be performed.
    Before running the deep cleaning, check the following items:

    Check whether the printer is on and open the printer's cover.
    Check the following items for each ink. Then, if necessary, perform Deep Cleaning.

    • Is there ink remaining in the tank?

    • Did you push in the ink tank completely until you heard a clicking sound?

    • If the orange tape is there, has it been peeled off completely?
      Any remaining tape will hinder ink output.

    • Did you install the ink tanks in their correct positions?

  3. Click Yes.

    Print head Deep Cleaning starts.

  4. To check whether the print quality has improved, click Yes. To cancel the check process, click No.

 Deep Cleaning consumes a larger amount of ink than Cleaning.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform Cleaning only when necessary.

 If there is no sign of improvement after a Deep Cleaning, turn off the printer, wait 24 hours, and then perform Deep Cleaning again. If there is still no sign of improvement, the ink may have run out or the print head may be worn.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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