Paper is Jammed Inside the Printer - PRO-300

Article ID: ART177165 | Date published: 07/22/2020 | Date last updated: 09/09/2020


Learn how to remove paper that is jammed inside the imagePROGRAF PRO-300.


The following video will guide you through the process outlined below.

Paper Is Jammed inside the Printer

If the jammed paper tears and you cannot remove the paper from the paper output slot / top feed / manual feed tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.

 If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.

  1. Turn off the printer and unplug it.

  2. Open the top cover and the multi-purpose tray guide.

    Figure: open the top cover and the multi-purpose tray guide

     Do not touch clear film (A) or white belt (B).

    Figure: Don't touch the clear film (A) or the white belt (B)

    If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

  3. Check if the jammed paper is under the print head holder. If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.

    When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left.

    Figure: Move the print head holder left or right
  4. Hold the jammed paper firmly in both hands.

    Figure: Hold the jammed paper firmly in both hands

    If the paper is rolled up, pull it out.

    Figure: If the paper is rolled up, pull it out of the printer
  5. Slowly pull out the paper, so as not to tear it.

    Pull out the paper at an angle of about 45 degrees.

    Figure: Slowly pull the paper out at a 45 degree angle
  6. Make sure all jammed paper is removed.

    If the paper tears when you pull it out, a bit of paper may remain in the printer. Check the following and remove any remaining paper.

    Figure: Check for any jammed paper in the empty spaces (C)
    • Any paper left under the print head holder?

    • Any small bits of paper left in the printer?

    • Any paper left in the left and right empty spaces (C) in the printer?

  7. Close the top cover.

    All jobs in the print queue are canceled. You'll need to print again.

     When reloading the paper, make sure you are using suitable paper and loading it correctly.

     ​If a paper jam message appears on the printer's LCD or on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.

If the measures above do not solve the problem, the printer will require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

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