Paper (Small Size) is Jammed Inside the Printer - PRO-300

Article ID: ART177166 | Date published: 07/22/2020 | Date last updated: 07/27/2020
 

Description

Learn how to remove small paper, such as 4"x6", if it jams inside the imagePROGRAF PRO-300.

Solution

Small Size Paper Is Jammed inside the Printer

 Don't load small size paper such as 4"x6" 10x15cm size paper in the landscape orientation. It may cause a paper jam.

Don't load small size paper in the landscape orientation

 ‚ÄčYou cannot print on paper smaller than the minimum size. Learn about the supported sizes and types of paper.

If small size paper is jammed inside the printer, remove the paper following the instructions below.

  1. Load one sheet of paper larger than 4"x6" 10x15cm in the top feed in portrait orientation.

    Align the paper guides of the top feed with both edges of the paper.

    Don't load small size paper in the landscape orientation.

    Load a sheet of paper larger than 4"x6" in the top feed

    Close the feed slot cover.

    Close the feed slot cover

  2. Turn the printer off.

  3. Turn the printer on.

    The loaded paper is fed and ejected while pushing out the jammed paper.

If the jammed paper is not ejected even after taking the above measures, try the following procedure.

  1. Perform a paper feed roller cleaning for the manual feed tray.

    The jammed paper is ejected together with the paper used for paper feed roller cleaning.

    All jobs in the print queue are canceled. You'll need to print again.

     When reloading the paper, make sure you are using suitable paper and loading it correctly.

     If a paper jam message appears on the printer's LCD or on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.

If the problem persists even after repeating the above measures, the printer will require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.


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