Cleaning Paper Feed Rollers
If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
You will need:
For the top feed: three sheets of A4 or Letter size plain paper
For the manual feed tray: a single sheet of A4 or Letter size plain paper
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Make sure that the printer is powered on.
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Select Maintenance on the HOME screen.
The Maintenance screen will appear.
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Select Roller Cleaning.
The confirmation screen will appear.
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Select Yes.
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Select the paper source (Top feed or Manual tray) for paper feed roller cleaning.
If Manual tray is selected, go to step 8.
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Select No wiping.
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Remove any paper in the top feed and press the OK button.
The paper feed roller will rotate as it is cleaned without paper.
When the paper feed roller stops rotating, the cleaning is complete.
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Follow the message to load A4 or Letter size plain paper in the paper source you selected in step 5.
Load three sheets of paper in the top feed or a single sheet of paper in the manual feed tray.
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Select OK.
The printer starts cleaning. The cleaning will be complete when the paper is ejected.
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When the completion message appears, select OK.
If the problem is not resolved after performing the paper feed roller cleaning with No wiping, wipe the paper feed roller with a damp cloth.
Wiping the Paper Feed Rollers with a Damp Cloth
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Select Wipe with cloth on the Roller Cleaning screen.
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Check the displayed message and select OK.
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Remove any paper in the top feed and press the OK button.
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Press the ON button.
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Make sure the ON lamp is turned off and wipe the paper feed roller with a damp cloth.
Wipe the paper feed roller (A) in the top feed with a moistened cloth or other materials. Don't touch the paper feed roller with your fingers, wipe it while rotating the shaft (B) with your fingers.
If the shaft is not rotated, turn off the printer and turn it on again.
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After wiping the roller with a damp cloth, press the ON button.
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Perform a paper feed roller cleaning (No wiping) again.
If printing data is sent to the printer when performing the paper feed roller cleaning with Wipe with cloth, the auto power on setting is disabled even if it is set to be automatically turned on. In this case, set the printer to be automatically turned on again.
Learn how to adjust the Auto Power settings from the operation panel.
Learn how to adjust the Auto Power settings from a Windows PC or a Mac.
If the problem is not resolved after cleaning the paper feed roller, the printer will require servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
