1000

Cause

Possible causes include the following.

• There is no paper in the top feed.

• Paper is not loaded in the top feed properly.

What to Do​

Take the corresponding actions below.

• Load paper in the top feed.

   Load one sheet of A4 / Letter size plain paper in the top feed before aligning the print head during the initial printer setup.

• Align the paper guides of the top feed with both edges of the paper.

  

• Close the feed slot cover.

  

After carrying out the above measures, press the printer's OK button.

 To cancel printing, press the printer's Stop button.

 If paper will not feed into the printer after following the steps above, clean the paper feed roller.

If you continue to experience this error after cleaning the paper feed roller, your printer will require servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.