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Support Code 1001 Appears (No Multi-Purpose Tray) - PRO-300

Article ID: ART177175 | Date published: 07/22/2020 | Date last updated: 07/27/2020
 

Description

Learn how to troubleshoot support code 1001 on the imagePROGRAF PRO-300.

Solution

1001

Cause

There is no multi-purpose tray.

What to Do

Place a multi-purpose tray compatible media (printable disc or nail stickers) on the multi-purpose tray, and then attach the multi-purpose tray to the printer.

Then press the printer's OK button to cancel the error.

 When you print on multi-purpose tray compatible media, use the supplied multi-purpose tray (the one with the "A" mark).

Figure: Multi-purpose tray A

 To cancel printing, press the printer's Stop button.


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