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Support Code 1013 Appears (Incompatible Media on Multi-Purpose Tray / Media Misaligned) - PRO-300

Article ID: ART177177 | Date published: 07/22/2020 | Date last updated: 07/27/2020
 

Description

Learn how to troubleshoot support code 1013 on the imagePROGRAF PRO-300.

Solution

1013

Cause

Multi-purpose tray compatible media is not set on multi-purpose tray, or the media position is misaligned.

What to Do

Remove the multi-purpose tray, place the multi-purpose tray compatible media (printable discs / nail stickers) properly, and then attach the multi-purpose tray to the printer.

Then press the printer's OK button to cancel the error.

 When you print on multi-purpose tray compatible media, use the supplied multi-purpose tray (the one with the "A" mark).

Figure: Multi-purpose tray A

 To cancel printing, press the printer's Stop button.


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