Support Code 1855 Appears (Multi-purpose Tray Guide has been Closed) - PRO-300

Article ID: ART177204 | Date published: 07/24/2020 | Date last updated: 07/27/2020
 

Description

The multi-purpose tray guide on the imagePROGRAF PRO-300 has been closed.

Solution

1855

Cause

Multi-purpose tray guide has been closed.

What to Do

Open the multi-purpose tray guide and set the multi-purpose tray in proper position.

Then press the printer's OK button to cancel the error.

 Do not open or close the multi-purpose tray guide while printing is in progress. Doing so may damage the printer.

 To cancel printing, press the printer's Stop button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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