Support Code 2124 Appears - PRO-300

Article ID: ART177212 | Date published: 07/24/2020 | Date last updated: 07/27/2020
 

Description

Learn how to troubleshoot support code 2124 on the imagePROGRAF PRO-300.

Solution

2124

Cause

Manual feed tray paper information registration is incomplete.

What to Do

If the screen similar to the following is displayed, the manual feed tray paper information registration is incomplete.

Select the paper loaded in the manual feed tray

If the paper loaded in the manual feed tray matches the paper information displayed on the printer's screen, select Register using the updown buttons and press the printer's OK button.

If it is different, select Page size or Type and press the printer's OK button. Then register the correct paper information.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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