Cleaning the Print Head
Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary.
You will need a sheet of A4 or Letter-sized plain paper.
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Make sure that the printer is turned on.
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Load a sheet of A4 or Letter-sized plain paper in the top feed.
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Select Maintenance on the HOME screen.
The Maintenance screen will appear.
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Select Print Head Cleaning.
The Print Head Cleaning screen will appear.
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Select Cleaning.
The Cleaning screen will appear.
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Select the ink group to clean.
The confirmation screen will appear.
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Select Yes.
The printer starts cleaning the print head.
Do not perform any other operations until the printer completes the cleaning of the print head. This takes about 2 to 3 minutes.
The pattern print confirmation screen will appear.
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Select Yes.
The nozzle check pattern will be printed.
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Examine the nozzle check pattern.
If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
Deep Print Head Cleaning
If print quality does not improve after a standard print head cleaning, clean the print head deeply. Cleaning the print head deeply consumes more ink than a standard print head cleaning, so clean the print head deeply only when necessary.
You will need a sheet of A4 or Letter-sized plain paper.
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Make sure that the printer is turned on.
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Load a sheet of A4 or Letter-sized plain paper in the top feed.
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Select Maintenance on the HOME screen.
The Maintenance screen will appear.
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Select Print Head Cleaning.
The Print Head Cleaning screen will appear.
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Select Deep Cleaning.
The Deep Cleaning screen will appear.
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Select the ink group to clean.
The confirmation screen will appear.
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Select Yes.
The printer starts cleaning the print head deeply.
Do not perform any other operations until the printer completes the deep cleaning of the print head. This takes about 2 to 3 minutes.
The pattern print confirmation screen will appear.
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Select Yes.
The nozzle check pattern will be printed.
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When the completion message appears, select OK.
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Examine the nozzle check pattern.
If a particular color is not printed properly, replace the ink tank of that color.
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours.
If the problem is still not resolved, the print head may be damaged. Servicing will be required.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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