Update Media Information in the Windows Printer Driver - PRO-300

Article ID: ART177231 | Date published: 07/28/2020 | Date last updated: 07/29/2020
 

Description

Learn how to update the media information in the Windows printer driver of the imagePROGRAF PRO-300.

Solution

If you add a new media type to your printer with the Media Configuration Tool, you will need to update the media informaiton in the printer driver so that you can select the new media when printing from your computer.

To update the media information in the printer driver, follow the steps below.

Update Media Information icon Update Media Information

  1. Open the printer driver setup window.

  2. On the Maintenance tab, click Update Media Information.

    Click Update Media Information (outlined in red)

    The Update Media Information dialog box appears.

    Figure: Update Media Information dialog box

    When media information on the driver cannot be successfully updated, click Initial Check Items and check the content that is displayed.

  3. Make sure that the printer is on, and then click Execute.
    After checking whether or not the printer media information needs to be updated, a message will be displayed.
    If the printer media information is up to date, click OK and finish updating media information.
    If the information needs to be updated, follow the steps below:

  4. When a confirmation message appears, click OK.
    The printer driver media information will be updated.

     It may take some time to update the media information.

  5. When a confirmation message appears, click OK.
    The media information will be updated.

     Restart the printer driver after updating media information.

 Ensure that a user with administrative privileges carries out the media information update.
Users other than administrators can check if a media information update is required, but cannot carry out the update itself.

 Do not change media information on the printer while you are updating media information on the driver.

 When you have added, deleted, or edited media using administrative tools (the Media Configuration Tool) but have not updated the media information, issues may arise such as the inability to print.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 


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