If you add a new media type to your printer with the Media Configuration Tool, you will need to update the media informaiton in the printer driver so that you can select the new media when printing from your computer.
To update the media information in the printer driver, follow the steps below.
Update Media Information
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From the Canon IJ Printer Utility pop-up menu, select Media Information.
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Click Update Media Information.
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Make sure that the printer is on, and then click OK.
After checking whether or not the printer media information needs to be updated, a message will be displayed.
If the printer media information is up to date, click OK and finish updating media information.
If the information needs to be updated, follow the steps below:
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Check the message and click Update.
The printer driver media information will be updated.
When the authentication screen appears, enter the administrator's name and password, and then click Install Helper.
It may take some time to update the media information.
Do not change media information on the printer while you are updating media information on the driver.
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When a confirmation message appears, click OK.
The media information will be updated.
Restart the application or software you are printing from after updating media information.
Ensure that a user with administrator privileges carries out the media information update.
Users other than administrators can check if a media information update is required, but cannot carry out the update itself.
When you have added, deleted, or edited media using administrative tools (the Media Configuration Tool) but have not updated the media information, issues may arise such as the inability to print.
If the printer is being shared, Correct Media Information will display on the client machine.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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