Examine the nozzle check pattern, and clean the print head if necessary.

1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D.

   

   • A: No missing lines/No horizontal white streaks

   • B: Lines are missing/Horizontal white streaks are present

2. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.

   

   For A (no missing lines or no horizontal white streaks) in both the pattern C and pattern D:

   Cleaning is not required. Select All A, confirm the message, then select OK.
    

   For B (lines are missing or horizontal white streaks are present) in the pattern C or pattern D, or in both patterns:

   Cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen.

   The printer starts cleaning the print head.
    

   If the pattern D or any color in the pattern C is not printed:

   (Example: Magenta pattern is not printed)

   Cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen.

   The printer starts cleaning the print head.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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