Support Code 1303 Appears (Paper Jammed When Feeding Paper From Cassette) - TS6420

Article ID: ART177439 | Date published: 09/04/2020 | Date last updated: 09/18/2020


Learn how to troubleshoot support code 1303 on the PIXMA TS6420. This code appears if paper jams while feeding from the cassette.



Paper is jammed when feeding paper from cassette.

What to Do

  1. Remove jammed paper.

    • If the paper is jammed at the paper output slot:

    • If the paper is jammed inside the printer:

    • If the paper is jammed at the feed slot of the cassette:

      After storing the paper output tray and the paper output support, pull out the cassette and remove the jammed paper slowly with both hands.

    • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper

  2. Load paper in the cassette.

  3. Press the printer's OK button.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

If the measures above do not solve the problem, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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