Support Code 1304 Appears (Paper is Jammed When Performing Automatic Duplex Printing) - TS6420

Article ID: ART177440 | Date published: 09/04/2020 | Date last updated: 09/18/2020


Learn how to troubleshoot support code 1304 on the PIXMA TS6420. This code appears if a paper jam occurs during automatic duplex (double-sided) printing.



Paper is jammed when performing automatic duplex printing.

What to Do

  1. Remove jammed paper.

    • If the paper is jammed at the paper output slot:

    • If the paper is jammed inside the printer:

    • If the paper is jammed at the feed slot of the cassette:

      After storing the paper output tray and the paper output support, pull out the cassette and remove the jammed paper slowly with both hands.

    • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper

  2. Load paper in the cassette or the rear tray, depending on the feed source you were using.

  3. Press the printer's OK button.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

If the measures above do not solve the problem, the printer will require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

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