If the ON lamp is off:
The printer is not on. Check that the power cord is connected and press the ON button.
If the ON lamp is lit:
The touch screen may be in screen-saver mode. Tap the touch screen.
If the touch screen is off but you can still print and scan, turn the printer off and turn it back on. If the screen is still off but the printer still responds to print and scan requests, the printer will require servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
