Alexa Print FAQs
Article ID: ART177464 | Date published: 09/10/2020 | Date last updated: 09/10/2020
 

Description

This article contains important information regarding the functionality of Alexa printing with your PIXMA or imageCLASS printer.

Solution

Connecting your printer to Alexa

  1. How do I get started printing with Alexa?
    To print with Alexa, your printer must be connected to the same wireless network as your Alexa device. To get started, first you’ll need to connect your printer to Alexa. Simply say “Alexa, discover my printer”, or navigate to the Devices screen in the Alexa App, select “+”, select “Add Device”, and choose “Printer” as the device type. If you are having trouble connecting your printer to Alexa, please refer to FAQ #5.

  2. I don’t want my printer connected to Alexa – how can I remove it?
    You can delete your device by going to your Alexa app and removing your printer. To delete your device, go to the Alexa app and the devices menu, then select your device. Click the trash icon to delete your printer. In the future – if you change your mind - you can say, “Alexa, discover my printer,” and Alexa will try to reconnect to it.

    You can also disable your device to prevent device rediscovery. To disable your device, go to the Alexa app and the devices menu, then select your device and then toggle off Enable.

  3. How do I rename my device, view or change device settings, or see my current inventory?
    Select “Devices” in the bottom right corner of the Alexa app, select “All Devices”, and choose the device you just set up. To rename your device, select “Edit Name”. To view or change your Device Settings and see your current inventory, click on “Change” under “Supply”.

  4. How do I know if my printer works with Alexa?
    Alexa works with most IPP-enabled network connected printers manufactured by HP, Brother, Canon, Epson, and Xerox. To check if your printer is compatible with Alexa, say “Alexa, discover my printer.” We will be adding additional supported printers over time.

  5. My printer isn’t connecting to Alexa – what should I do to troubleshoot?
    To connect with Alexa, your printer must have its power turned on and must be connected to the same wireless network as Alexa. Your printer must also have IPP and MDMS settings turned on. If you still are unable to connect to Alexa, your printer is not compatible with Alexa at this time. To contact customer service for further assistance, please call 1 (888)-280-4331.


Printing with Alexa

  1. What kind of documents can I print using Alexa?
    Alexa can help you print documents like shopping and to-do lists, games like mazes and Sudoku, graph paper, lined paper, and test pages. Printing a test page will include a list of available content to print; just say, “Alexa, print a test page.”

  2. Where can I find the full list of content I can print with Alexa?
    See here for a full list of items that you can print with Alexa.


Low Supply Notifications and Smart Reorders:

  1. What are low supply notifications?
    Alexa receives information about your ink or toner supply levels when you connect your printer to Alexa and reminds you – through email or voice -when your supplies level is low.

     Learn more about the information Alexa receives from your smart home devices and how Alexa uses this information to make your life simpler.

  2. How do I turn off low supply notifications?
    You can turn off low supply notifications by opening the Alexa App and tapping Devices on the bottom right hand corner. Next, find and select the printer you wish to disable low supply notifications for. From the device’s Settings page, under the Status section, select Change next to Supply. From here, select Turn off notifications.

  3. What are smart reorders?
    Alexa can help automatically order ink or toner from Amazon at a 10% discount before you even know your supplies are running low, allowing for a hands free replenishment process. This technology helps eliminate the stressful times where you run out of ink or toner at an inopportune time, while also saving you a trip to the store or having to manually place an order. To set up smart reorders, connect your printer to Alexa by saying “Alexa, discover my printer”, or navigate to the Devices screen in the Alexa App, select “+”, select “Add Device”, and choose “Printer” as the device type. Once your printer is connected to Alexa, follow the in-app prompts to set up smart reordering.

     Learn more about the information Alexa receives from your smart home devices and how Alexa uses this information to make your life simpler.

  4. How do I set up smart reorders?
    You can set up smart reorders by opening the Alexa App and tapping Devices on the bottom right hand corner. Next, find and select the printer you wish to enable smart
    reorders for. From the device’s Settings page, under the Status section, select Change next to Supply. From here, select Automatically reorder when supply is low.

  5. How do I change my reorder or notification percentage for low supply notifications or smart reorders?
    By default, your printer is set to the Amazon recommended reorder point - it will place a reorder or notify you when you have approximately 20% ink or toner remaining. You can customize your automatic reorder or low inventory notification point by opening your Device Settings, tapping Notification and Reorder Settings, and selecting Percentage. Use the slider to choose the reorder point that meets your needs.

  6. How do I get 10% off all ink / toner smart reorders?
    The 10% discount will be applied automatically at checkout during each ink or toner smart reorder. Subject to terms and conditions found here.

  7. What are the fees associated with setting up smart reorders?
    There are no subscription fees associated with smart reorders.

  8. What types of ink or toner are available through smart reordering?
    At this time only genuine ink or toner produced by your printer manufacturer is available through smart reordering.

  9. How can I check how much ink or toner I have left?
    You can set up check your ink or toner levels by opening up the Alexa App and tapping Devices on the bottom right hand corner. Next, find and select your printer. From the device’s Settings page, under the Status section, select Change next to Supply. The Current Levels and Supplies tab will display your levels of ink or toner.

  10. How can I change my smart reorder product selection?
    You can set change your smart reorder product selection by opening up the Alexa App and tapping Devices on the bottom right hand corner. Next, find and select your printer. From the device’s Settings page, under the Status section, select Change next to Supply. Then, click on the product shown and change to a new product for smart reorders.

  11. How can I turn off smart reorders?
    You can turn off smart reorders by opening the Alexa App and tapping Devices on the bottom right hand corner. Next, find and select the printer you wish to disable low supply notifications for. From the device’s Settings page, under the Status section, select Change next to Supply. From here, select Notify me when Supply is low if you would like to still receive notifications when you are running low, or select Turn off Notifications.

  12. I purchased ink or toner at another retailer. How do I update my inventory?
    You can update your inventory by opening up the Alexa App and tapping Devices on the bottom right hand corner. Next, find and select your printer. From the device’s Settings page, under the Status section, select Change next to Supply. Then, click Current Levels and Supplies and update your current inventory by entering the number of ink or toner cartridges you currently have.