Deep Print Head Cleaning
If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
You will need a sheet of A4 or Letter-sized plain paper.
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Make sure that the printer is powered on.
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Load a sheet of A4 or Letter-sized plain paper in the cassette.
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Select 
(Setup) on the HOME screen.
The setup menu screen will appear.
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Select 
Maintenance.
The Maintenance screen will appear.
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Select Deep Cleaning.
The confirmation screen will appear.
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Select Yes.
The printer starts cleaning the print head deeply.
Do not perform any other operations until the printer completes the deep cleaning of the print head. This takes about 1 to 2 minutes.
The pattern print confirmation screen will appear.
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Select Yes.
The nozzle check pattern will be printed.
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When the completion message appears, select OK.
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Examine the nozzle check pattern.
If a particular color is not printed properly, replace the ink tank of that color.
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. Do not unplug the power cord when turning off the power.
If the problem is still not resolved, the print head may be damaged. Servicing may be required.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
