Cleaning the Print Head from a Windows PC - TR8620

Article ID: ART177490 | Date published: 09/11/2020 | Date last updated: 09/11/2020
 

Description

Learn how to clean or deeply clean the print head of the PIXMA TR8620 from a Windows PC.

Solution

Cleaning the Print Heads

The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.

Cleaning icon Cleaning

  1. Open the Canon IJ Printer Assistant Tool.

  2. Click Cleaning.

    Click Cleaning (outlined in red)

    When the Print Head Cleaning dialog box opens, select the ink group for which Cleaning is to be performed.

    Click Initial Check Items to display the items you need to check before performing Cleaning.

    Select the ink group to clean

  3. Make sure that the printer is on and then click Start.

  4. Click OK when the confirmation message is displayed.
    The Nozzle Check dialog box will open.

  5. To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.

    If cleaning the head once does not resolve the print head problem, clean it once more.

 Cleaning consumes a small amount of ink.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform Cleaning only when necessary.

Deep Cleaning icon Deep Cleaning

Deep Cleaning is more thorough than Cleaning. Perform Deep Cleaning when two Cleaning attempts do not resolve the print head problem.

  1. Open the Canon IJ Printer Assistant Tool.

  2. Click Deep Cleaning.

    Click Deep Cleaning (outlined in red)

    When the Deep Cleaning dialog box opens, select the ink group for which Deep Cleaning is to be performed.

    Click Initial Check Items to display the items you need to check before performing Deep Cleaning.

    Select the ink group for Deep Cleaning

  3. Check that the printer is on and then click Start.
    Click OK when the confirmation message appears.

    Print head Deep Cleaning starts.

  4. Click OK when the confirmation message is displayed.
    The Nozzle Check dialog box will open.

  5. To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.

 Deep Cleaning consumes a larger amount of ink than Cleaning.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform Deep Cleaning only when necessary.

 If there is no sign of improvement after Deep Cleaning, turn off the printer, wait 24 hours, and then perform Deep Cleaning again. If there is still no sign of improvement, the ink may have run out or the print head may be worn. Servicing may be required.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.


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