Support Code 1300 Appears (Paper Jammed when Feeding from Rear Tray) - TR8620

Article ID: ART177496 | Date published: 09/11/2020 | Date last updated: 09/11/2020


This article explains what to do when the support code 1300 appears on the screen of the PIXMA TR8620.


If the support code 1300 appears on the printer, follow the steps below.


Paper is jammed when feeding paper from rear tray.

What to Do

If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below.

 The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory.
Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer.
If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

  1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier.
    Hold the paper with both hands, and pull it out slowly so as not to tear it.

     If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.

     If paper becomes jammed during printing and you need to turn off the printer to remove it, tap Stop to stop the printing before you turn off the printer.

     If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.

 If you cannot pull the paper out from the paper output slot or from the rear tray, try to pull the paper out from the rear side of the printer.

  1. Reload paper and select OK on printer's touch screen.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

    If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing.

     When reloading the paper, make sure you are using suitable paper and loading it correctly.

     We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

If the measures above do not solve the problem, service is required.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

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