If the support code 1304 appears on the screen of your PIXMA TR8620, follow the steps below.

Cause

Paper is jammed when performing automatic duplex (double-sided) printing.
 

What to Do

1. Remove jammed paper.

   • If the paper is jammed at the paper output slot:

     • 1300

   • If the paper is jammed inside the printer:

     • Paper Is Jammed inside Printer

   • If the paper is jammed at the feeder of the cassette:

     Pull out the cassette, and then remove the paper slowly with both hands.

     

   • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper.

2. Load paper in the cassette.

   When you load A4 sized paper in the cassette, make sure you have extended it.

   1. Remove the cassette cover (A).

      

   2. Press down the lock (B) on the cassette.

      

   3. Pull the cassette back and forth while holding down the lock (B).

      

    

3. Perform printing or copying again.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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