Support Code 1313 Appears (Paper Jammed when Paper is Pulled Into the Printer) - TR8620

Article ID: ART177499 | Date published: 09/11/2020 | Date last updated: 09/11/2020


This article explains what to do if the support code 1313 appears on the screen of the PIXMA TR8620.


If the support code 1313 appears on the screen of the PIXMA TR8620, follow the steps below.


Paper is jammed as printer pulled in printed paper.

What to Do

If the paper is jammed as the printer pulled in the printed paper, try to remove the paper from the following locations.

If the measures above do not solve the problem, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

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