If the jammed paper tears and you cannot remove the paper from the paper output slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below.

 The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory.

Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer.

If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

 If paper becomes jammed during printing and you need to turn off the printer to remove it, tap Stop to stop the printing before you turn off the printer.

1. Turn off the printer and unplug it.

2. Open the scanning unit / cover.

   

    Don't touch the white belt (A).

   

   If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

3. Check if jammed paper is under the print head holder.

   If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.

   When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left.

   

4. Hold the jammed paper firmly in both hands.

   

   If the paper is rolled up, pull it out.

   

5. Slowly pull out the paper to avoid tearing it.

   Pull out the paper at an angle of about 45 degrees.

   

6. Make sure all jammed paper is removed.

   If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.

   

   • Any paper left under the print head holder?

   • Any small bits of paper left in the printer?

   • Any paper left in the left and right empty spaces (B) in the printer?

7. Close the scanning unit / cover.

   All jobs in the print queue are canceled. Redo the printing.

    When reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on the touch screen or on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.

If the measures above do not solve the problem, service is required.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.