If the support code 2801 appears on the screen of your PIXMA TR8620, follow the steps below.

Cause

Document is jammed in ADF (Auto Document Feeder).
 

What to Do

Remove the jammed document following the instructions below.

 Do not open the document cover if the document is jammed. The jammed document may be torn.

 The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory.

Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer.

If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

• If the original remains in the ADF by tapping Stop on the printer's touch screen while the printer is scanning the document:

  If you tap Stop on the printer's touch screen during scanning and the document remained in the ADF, the message about the paper remained in the ADF appears on the touch screen. Select OK so that the remaining document is automatically fed out.

• If the original is jammed in the document feed slot of the ADF:

  Remove the jammed document following the instructions below.

  1. If printing is in progress, tap Stop on the printer's touch screen.

  2. Turn off the printer.

  3. If a multi-page document is loaded, remove any pages other than jammed page from the ADF and open the document feeder cover.

     

  4. Pull out the jammed document from the ADF.

     

  5. Close document feeder cover and turn on printer.

     When rescanning the document after clearing the error, rescan it from the first page.

  
  If you cannot remove the document or the document tears inside the printer, or if the document jam error continues after removing the document, service is required.

  There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
      
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
      
  To verify your support options please create or log into your Canon Account.

   The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

  In this case, reduce the number of document pages to approximately half of the loading capacity.

  If the document still jams, use the platen glass instead.
   

• If the original is jammed in the ADF (from the document output side):

  Remove the jammed document following the instructions below.

  1. If printing is in progress, tap Stop on the printer's touch screen.

  2. Turn off printer.

  3. Close the document tray and slowly open the document feeder cover.

     

  4. Pull out the jammed document from the ADF.

     

  5. Close the document feeder cover and turn the printer on.

     When rescanning the document after clearing the error, rescan it from the first page.

  If you cannot remove the document or the document tears inside the printer, or if the document jam error continues after removing the document, service is required.

  There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
      
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
      
  To verify your support options please create or log into your Canon Account.

   The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

  In this case, reduce the number of document pages to approximately half of the loading capacity.

  If the document still jams, use the scanner glass instead.