Paper Feeds from Wrong Feed Source (Windows) - TR7520 / TR8520 / TR8620

Article ID: ART177516 | Date published: 09/12/2020 | Date last updated: 09/12/2020
 

Description

There is a setting you can adjust if your printer tries to feed paper from the wrong feed source when using a Windows PC.

Solution

If your printer attempts to feed paper from the wrong feed source when using a Windows PC, follow these steps to prevent this from occuring.
  1. Save and close the document or image you were trying to print.

  2. Open the pirnter driver setup window.

  3. In the Page Setup tab, select Print Options....

    Select Print Options (outlined in red) in the Page Setup tab

  4. Place a check in the box for Disable the paper source setting of the application software.

    Place a check in the box for Disable the paper source setting of the application software (outlined in red)

    Select OK, then select OK in the printer driver setup window.

  5. Open the document or image you want to print.

  6. Print the document or image.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 


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