Article ID: ART177521 | | | Date published: 09/15/2020 | | | Date last updated: 09/15/2020 |
Description
Learn about the network status codes found when printing the Network Configuration Page from your printer.
Solution
Status Codes
Printing network settings information allows you to check the status codes (2-2. Result Codes), which shows the current network connection status.
Check the status code and take an appropriate action following each countermeasure.
Network Status and What to Do
Status Code | Network Status | What to Do |
---|---|---|
Connected normally. |
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Wireless LAN is disabled on the printer. |
Perform printer setup following the instructions of the manual. |
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Wired LAN connection is disabled. |
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IP address is not assigned. |
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The default gateway is not specified. |
Check the items below to communicate by hopping routers (e.g. using a cloud application).
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Cannot connect to the specified network. |
Check the status of the printer, network devices (e.g. wireless router), or smartphone/tablet.
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Make sure wireless signal is strong. |
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The number of connected clients reaches the upper limit. |
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The signal to noise ratio (S/N ratio) is low. |
There is a lot of noise from other devices. Move the printer apart from other devices. |
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A link local address is assigned. |
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The specified network name (SSID) is left default value. |
The network name (SSID) is not specified. Enter the network name (SSID) specified for the destination. |
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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