Document Stored in the Printer's Memory - TR8620

Article ID: ART177527 | Date published: 09/16/2020 | Date last updated: 09/17/2020
 

Description

This article provides information on what you can do if a document is stored in the memory of the PIXMA TR8620.

Solution

Document Stored in Printer's Memory

If the process of sending faxes is not complete or the printer was not able to print the received faxes, these faxes are stored in the printer's memory.

If an error occurred during a fax transmission, the document is not stored in the printer's memory.

In the following cases, the printer is not able to print the received fax and will automatically store the fax in its memory.

  • The amount of remaining ink is insufficient to print a fax.

  • Paper has run out.

  • A different size of paper from that specified by Page size in Fax paper settings is loaded.

  • Do not print is selected for Received documents in Auto print settings under FAX settings.

  • You tapped Stop to cancel printing of a received fax.

 If you unplug the power cord of the printer, all faxes stored in the printer's memory are deleted.

You can print or delete the faxes stored in the printer's memory. You can also save the received faxes stored in the printer's memory on the memory card.

 Learn about printing a document in the printer's memory:

 Learn about deleting a document in the printer's memory.

 Learn how to save a document in the printer's memory to a memory card.

 When confirming, printing, or deleting a document stored in the printer's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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