Resending Faxes (Redialing a Busy Number) - TR8620

Article ID: ART177535 | Date published: 09/16/2020 | Date last updated: 09/17/2020


Learn how you can resend faxes (manually or automatically) with the PIXMA TR8620.


Resending Faxes (Redialing a Busy Number)

There are two methods of redialing: Automatic redialing and Manual redialing.

  • Automatic Redialing

    If you send a document and the recipient's line is busy, the printer will redial the number after a specified interval.

  • Manual Redialing

    You can redial to the recipients dialed by entering the fax/telephone numbers.

 It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.

 Automatic redialing is enabled by default.

 Learn about sending faxes by entering the recipient's fax / telephone number using the touch screen.


Automatic Redialing

You can enable or disable automatic redialing. If you enable automatic redialing, you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts.

Enable and specify the automatic redialing setting on Auto redial in Advanced FAX settings under FAX settings.

 While automatic redialing, the unsent fax is stored in the printer's memory temporarily until the sending fax is complete. If a power failure occurs or you unplug the power cord before automatic redialing is complete, all faxes stored in the printer's memory are deleted and not sent.

 To cancel automatic redialing, wait until the printer starts redialing, and then tap Stop.

 To cancel automatic redialing, delete the unsent fax from the printer's memory while the printer is on-standby for a redial operation.


Manual Redialing

Follow the procedure below for manual redialing.

  1. Make sure that the printer is powered on.

  2. Load the original item on the scanner glass or in the ADF (Auto Document Feeder).

  3. Select FAX icon FAX on the HOME screen.

    The Fax standby screen is displayed.

  4. Change the transmission settings as necessary.

  5. Select Redial.

    The Redial screen is displayed.

    figure: LCD
  6. Select a recipient's number to redial.

  7. Tap Black or Color.

     Color transmission is available only when the recipient's fax device supports color faxing.

 For manual redialing, the printer memorizes up to 10 recent recipients dialed by entering the fax / telephone numbers. Note that the printer does not memorize any recipients dialed using the redial function or selecting from the directory.

 To cancel manual redialing, tap Stop. To cancel a fax transmission while it is in progress, tap Stop, and then follow the instructions on the touch screen.

 If documents remain in the ADF after Stop is tapped while scanning is in progress, Document in ADF. Remove the document from the document tray and tap [OK]. is displayed on the touch screen. By selecting OK, the remaining documents are automatically ejected.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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