Removing Jammed Paper from the Rear Side - TS6420

Article ID: ART177550 | Date published: 09/18/2020 | Date last updated: 09/18/2020
 

Description

Learn how to remove paper jammed in the rear side of the PIXMA TS6420.

Solution

Removing Jammed Paper from the Rear Side

 If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.

  1. Make sure you have unplugged the power cord.

  2. Rotate the printer so its rear side faces toward you.

    Rotate the printer

  3. Open the rear tray cover and then pull up the paper support.

    Open the rear tray cover and then pull up the paper support

  4. Pull out the rear cover.

    Pull out the rear cover

    Pull out the rear cover

  5. Slowly pull out the paper.

    Slowly pull out the paper from the rear

     Don't touch the inner parts of the printer.

    If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps.

    1. Lift up the transport unit cover and pull it out.

      Lift up the transport unit cover

      Pull out the transport unit cover

    2. Slowly pull out the paper.

      Slowly pull out the paper

       Don't touch the inner parts of the printer.

    3. Make sure all jammed paper is removed.

    4. If parts (A) are raised, lower them toward you.

      If parts (A) are raised, lower them toward you

    5. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.

      Insert the transport unit cover slowly all the way into printer

      Take down the transport unit cover

  6. Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely.

    Insert the projections of the right side of the rear cover into the printer
    Push the left side of the rear cover until it is closed completely
  7. Plug in the printer again and turn it back on.

    All jobs in the print queue are canceled. Redo the printing.

     When reloading the paper, make sure you are using suitable paper and loading it correctly.

If the measures above do not solve the problem, the printer will require servicing.

There are two options currently available to you.
  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.

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