Reasons and solutions

Double printing can occur for several possible reasons including an improperly seated ink tank, a misaligned print head, and a dirty encoder stip.
Select one of the links below to get detailed instructions to address the issue.

• Check that all ink tanks are seated properly. Refer to Replace an ink tank.

• Ensure that the print head is aligned. Refer to Align print head automatically.

• Clean the encoder strip. See details at Clean the encoder strip.

If the above recommendations do not help resolve the error, the printer will require servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.