* In the following instructions, "XXX" signifies your machine's name.
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Log on to your computer with an administrator account.
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Select items from the [ Start ] menu as shown below.
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In Windows 10 / 8.1 / 8, press and hold the Windows 
key and type R. In the Run box, type control printers and click OK.
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In Windows 7, select [ Devices and Printers ] from the [ Start ] menu.
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In Windows Vista, select the [ Start ] menu > [ Control Panel ] > [ Hardware and Sound ] > [ Printers ].
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In Windows XP, select the [ Start ] menu > [ Control Panel ] > [ Printers and Other Hardware ] > [ Printers and Faxes ].
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Open the properties of printer driver for the machine.
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In Windows 10 / 8.1 / 8 / 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select [ Printer properties ].
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In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select [ Properties ].
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Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the [ Printer ] column is selected for [ Print to the following port(s) ].
When the machine is used wirelessly, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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