Troubleshooting the IVY CLIQ 2

Article ID: ART177579 | Date published: 09/28/2020 | Date last updated: 09/28/2020


This article contains troubleshooting information for the IVY CLIQ 2.


If you're experiencing problems with your IVY CLIQ 2, refer to the table below for troubleshooting information.


LED Indication


Micro SD card error

Flashing magenta light

  • Check if the MicroSD card is inserted properly

  • Check if the MicroSD card is full

  • Check if the MicroSD card is corrupted

  • Check if the MicroSD card is compatible

Paper feeding failed

Flashing red light

  • Open the paper compartment cover to check of Canon ZINK photo paper is inserted

Paper jam

Flashing red light

  • Power the device off and then on. The photo paper will fed bed out automatically

Printer Cover isn't closed properly

Flashing red light

  • Close the printer cover properly

Device doesn't work


  • Make sure the battery level isn't too low. If it is, recharge the device

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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