Maintaining the IVY CLIQ+ 2

Article ID: ART177582 | Date published: 09/28/2020 | Date last updated: 09/28/2020


This article contains important information regarding maintaining your IVY CLIQ+ 2 as well as using photo paper.



  • Use and keep the device in the recommended environment of 59° - 90°F (15° - 32°C) and 40-50% relative humidity.

  • Keep the device firmware up-to-date. Connect your device with the Canon Mini Print app. If a firmware update is available, an icon will appear on the menu bar.

    • Make sure your mobile device has an internet connection before attempting a firmware update. 

    • If you need to upgrade the firmware, the printer's battery must have at least a 50% charge.

    • Make sure you're using the latest Canon Mini Print app version. If your apps don't automatically update, go to the app store and check for an update.



  • Only load 10 phoot paper sheets and 1 blue SMART SHEET®. Don't load more as it can result in paper jams or printing errors.

  • If there's a paper jam, simply turn the printer OFF and ON to automatically clear the paper jam. Don't try to pull the paper out.

  • While the device is printing, don't pull or tug on the paper. This could result in a paper jam or print error.

  • Don't open a new pouch of photo paper until you're ready to load it into your device.

  • Don't expose photo paper to direct sunlight or moisture.

  • Don't leave your photo paper in an area where the temperature or humidity is out of the suggested conditions indicated on the pouch. It may reduce the quality of the printed photo.


  • Each pouch of photo paper contains 10 sheets of photo paper and 1 blue SMART SHEET®.

  • Load the blue SMART SHEET®. and photo paper from within the same pouch for optimal print quality. Each blue SMART SHEET® is specifically tuned for the pouch of paper it's contained in.

  • The blue SMART SHEET® will be sent through the device automatically before the first print to clean the printer and optimize print quality for that specific paper pouch (10 sheets).

  • Keep the blue SMART SHEET® and only discard after you have printed all 10 sheets of photo paper in the pouch. If print quality is not as expected, you can reuse the blue SMART SHEET® if the paper is still from the same pouch. Simply slide the blue SMART SHEET® with its barcode-side down underneat the remaining photo paper.

  • Using a blue SMART SHEET® from a different pouch may result in reduced print quality.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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