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Unable to scan using CaptureOnTouch on macOS 10.15 (or later) using USB-C adapter.

Article ID: ART177586 | Date published: 09/29/2020 | Date last updated: 06/09/2021
 

Description

 The newer Macbooks do not have a USB Type-A port. Customers need to use a USB hub to connect our scanners. Since there are many inferior USB hub products available, and some do not work properly, it is recommended to use a genuine Apple or certified USB hubs.

Solution

While we understand that newer Mac computers do not have a USB-A type port. When connecting the scanner to Mac computers (without a USB-A type port) via a USB hub, it is recommended to use a genuine Apple or USB certified hub.

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