The Printer or Computer Shows that the Printer's Waste Ink Absorber is Full
Article ID: ART177612 | Date published: 10/05/2020 | Date last updated: 06/25/2021
 

Description

The waste ink absorber is a part built into the printer that absorbs ink during borderless printing and maintenance operations. Over time, this piece will absorb more and more ink. Eventually, it will become full and the printer will be inoperable.

Solution

If you receive a message on your printer (such as 5B00) or computer indicating that the printer's waste ink absorber is full, the printer will require replacement.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.