Positioning Originals (Scanning from Computer)
This article describes how to load originals on the platen (scanner glass) or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly.
Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
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Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass.
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Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original.
Close the document cover when scanning.
Do not touch the operation panel buttons or LCD (Liquid Crystal Display) when opening/closing the document cover. May result in unintended operation.
Placing Items (Platen / Scanner Glass)
Place items as described below to scan by detecting the item type and size automatically.
When scanning by specifying the paper size in IJ Scan Utility or ScanGear (scanner driver), align an upper corner of the item with the corner at the arrow (alignment mark) of the platen.
Photos that have been cut to irregular shapes and items smaller than 1.2 inches (3 cm) square cannot be cropped accurately when scanning.
Reflective disc labels may not be scanned as expected.
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Photos, Postcards, Business Cards, and BD/DVD/CD
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Magazines, Newspapers, and Documents
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Single item:
Place the item face-down on the platen, with 0.4 inch (1 cm) or more space between the edges (diagonally striped area) of the platen and the item. Portions placed on the diagonally striped area cannot be scanned.
Large items (such as A4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the data format.
Multiple items:
Allow 0.4 inch (1 cm) or more space between the edges (diagonally striped area) of the platen and items, and between items. Portions placed on the diagonally striped area cannot be scanned.
A : 0.4 inch (1 cm) or more
 Place up to 12 items.
Positions of slanted items (10 degrees or less) are corrected automatically.
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Place the item face-down on the platen and align an upper corner of the item with the corner at the arrow (alignment mark) of the platen. Portions placed on the diagonally striped area cannot be scanned.
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Placing Documents (ADF (Auto Document Feeder))
Place and align documents of the same size when scanning two or more documents.
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Make sure any original has been removed from platen.
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Open the document tray (A).
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Slide the document guide (B) all the way out.
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Load the document with the side to scan facing up in the document tray.
Insert the document until it stops.
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Adjust the document guide to match the width of the document.
Do not slide the document guide too hard against the document. The document may not be fed properly.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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