Unable to print using Professional Print and Layout on macOS with a PRO Series printer
Article ID: ART177676
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Date published: 10/15/2020
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Date last updated: 10/15/2020
Description
When the printer is USB-connected to a Mac and if the USB cable is reconnected, “Please check the printer’s operation panel of the Remote UI.” is displayed in Professional Print & Layout Job Manager and no printing can be performed thereafter in some instances.
Follow the steps listed below to resolve this phenomenon.
Solution
Completely uninstall and reinstall Professional Print & Layout, then with the printer USB-connected to the Mac, add the printer again.
Press the <Command>, <Shift>, and <.> (period) keys simultaneously. The hidden folders and files will appear.
Delete all five folders listed below. Professional Print & Layout will be completely uninstalled:
Reinstall Professional Print & Layout.
Start Professional Print & Layout. Confirm that "Printer" is "No Value" and click [OK].
With the printer USB-connected, click [Find Printer]. Select the searched printer and click [OK] to add it.
Printing will then work as expected from the added printer.
