You can load A4, B5, A5, or Letter-sized plain paper in the cassette.

​ In the cassette, be sure to load only plain paper.

​ You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.

1. Align the edges of paper. If paper is curled, flatten it.

   

   ​ ​Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

   ​ If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

2. Pull the cassette (A) out of the printer.

   

3. Slide the paper guides (B) in front and (C) on the right to open guides.

4. Load the paper stack in portrait orientation WITH THE PRINT SIDE FACING DOWN, and place it in the center of the cassette.

   

    Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams.

   

   ​ Align the paper stack with the edge of the cassette as shown in the figure below.

   If the paper stack is in contact with the protrusion (F), the paper may not be fed properly.

   

5. Slide the front paper guide to align it with the paper stack.

   Align the paper guide with where it clicks into place.

6. Slide the right paper guide to align it with the paper stack.

   Do not slide the paper guide too hard against the paper. The paper may not be fed properly.

   

   ​ Do not load sheets of paper higher than the load limit mark (G).

   ​ Keep the paper stack height below the tabs (H) of the paper guides.

   

7. Insert the cassette into the printer.

   Push the cassette into the printer until it stops.

   

8. Pull out the paper output tray (I) and open the paper output support (J).

   

​ To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings do not match to prevent incorrect printing. When this error message is displayed, check and correct the paper settings.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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