1300

Cause

Paper is jammed when feeding paper from rear tray.

What to Do

Remove the jammed paper following the instructions below.

1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier.

   Hold the paper with both hands, and pull it out slowly so as not to tear it.

   

    If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.

    If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.

    If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.

    If you cannot remove the paper from inside the printer, try to pull the paper out from the rear side of the printer.

2. Reload paper in the rear tray and press the printer's OK button.

   The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

   If you turned off the printer in step 1, all jobs in the print queue are canceled. Print your documents / photos again..

    When reloading the paper, make sure you are using suitable paper and loading it correctly.

    We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

If the measures above do not solve the problem, your printer will require servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.