Cause

Paper is jammed during automatic duplex (two-sided) printing.

What to Do

1. Remove jammed paper.

   • If the paper is jammed at the paper output slot:

     • 1300

   • If the paper is jammed inside the printer:

     • Paper Is Jammed inside Printer

   • If the paper is jammed at the feed slot of the cassette:

     After storing the paper output tray and the paper output support, pull out the cassette and remove the jammed paper slowly with both hands.

     

   • If the measures above do not solve the problem:

     • Removing Jammed Paper from Rear Side

2. Load paper in the cassette or in the rear tray.

3. Press the printer's OK button.

   The printer resumes printing. If the page you were printing was not printed properly due to the paper jam, print it again.

If the measures above do not solve the problem, your printer will require servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.