Support Code 1304 Appears (Paper is Jammed When Performing Automatic Duplex Printing) - TR7020

Article ID: ART177738 | Date published: 10/28/2020 | Date last updated: 10/28/2020
 

Description

Learn how to remove paper jammed during duplex (two-sided) printing with the PIXMA TR7020.

Solution

Cause

Paper is jammed during automatic duplex (two-sided) printing.

 

What to Do

  1. Remove jammed paper.

    • If the paper is jammed at the paper output slot:

    • If the paper is jammed inside the printer:

    • If the paper is jammed at the feed slot of the cassette:

      After storing the paper output tray and the paper output support, pull out the cassette and remove the jammed paper slowly with both hands.

      Pull out the cassette and remove the jammed paper slowly with both hands

    • If the measures above do not solve the problem:

  2. Load paper in the cassette or in the rear tray.

  3. Press the printer's OK button.

    The printer resumes printing. If the page you were printing was not printed properly due to the paper jam, print it again.

If the measures above do not solve the problem, your printer will require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.


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