Support Code 1313 Appears (Paper is Jammed as Paper is Pulled Into the Printer) - TR7020

Article ID: ART177739 | Date published: 10/28/2020 | Date last updated: 10/28/2020


Learn how to troubleshoot support code 1313 on the PIXMA TR7020.



Paper is jammed as printer pulled in printed paper.


What to Do

Depending on where the paper is jammed, decide on the countermeasure.

If you continue to experience this error after attempting all troubleshooting, your printer will require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

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