Cause
Paper is jammed as printer pulled in printed paper.
What to Do
Depending on where the paper is jammed, decide on the countermeasure.
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If the paper is jammed at the paper output slot:
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If the paper is jammed inside the printer:
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If the measures above do not solve the problem:
If you continue to experience this error after attempting all troubleshooting, your printer will require servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.